Service technicians in many industries are hard to come by. Recent employment reports suggest that it’s sometimes difficult to find enough techs for jobs in industries like pest control, heating and air conditioning, and other similar industries. That being the case, it’s important that business owners do everything in their power to reduce turnover rates for service techs. Here’s what some savvy business owners are doing to keep their techs.
It can make employees feel a bit isolated if they have to work while everyone else plays, and those who have to work the holidays feel it even more so. One way to lower service tech turnover rates is to adequately compensate them for their time. According to The Recognition Company, this is particularly true if they must work a holiday. If your company stays open for business during the holidays, then make it a point to give your employees paid holidays.
Recognizing your employees when they do things to advance your business is actually good for business. This is backed up by some impressive statistics. According to Briostack, companies that spent 1–2 percent of payroll on employee recognition outperformed others. Granted, you may be worried that you don’t have the cash to provide these incentives all the time. However, a recent report on the Briostack blog may make you more inclined to participate in employee recognition programs, including ones that offer employees money or gifts: The pest control industry has been steadily growing in recent years, making it possible for most business owners to reward their service technicians financially.
Recent research suggests that people who take time off regularly have higher productivity rates and enjoy greater job satisfaction. Employees who work year after year without taking a vacation eventually burn out, which in turn leads to turnover. According to SHRM, you can prevent this eventuality with your service techs by offering them regular vacation time. It’s even better if you can offer them paid vacation time. Your service technicians are the lifeblood of your service business. If they quit, it can often take many months and thousands of dollars to find and train new ones. As such, you must do everything you can to keep them from offering them financial incentives to giving them paid vacations.
While these perks may make a small dent in your payroll numbers, they’ll save you money in the long run. You won’t be required to replace service techs who quit.
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